Privacy Policy

Overview

The Ultimate Real Estate Management, LLC ("we," "us," or "our") operates TUREM Ultimate Independent Living Homes and TUREM Homes. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website, submit an inquiry, complete an assessment, or communicate with us.

By using our website or submitting your information through our forms, you consent to the practices described in this policy.

Information We Collect

We collect information you provide directly to us, including:

• Full name, phone number, and email address
• Date of birth and housing history
• Income source and financial background information
• Health, mental health, and background information provided through our assessment forms
• Referral partner information submitted on behalf of clients
• Any other information you choose to provide in our forms or communications

We may also collect limited technical information such as your IP address, browser type, and pages visited when you use our website.

How We Use Your Information

We use the information we collect to:

• Review and process your housing inquiry and application
• Communicate with you about availability, placement, and next steps
• Send SMS and email communications related to your inquiry and application status
• Match you with the appropriate home and room type
• Process leases and resident agreements
• Coordinate with referral partners on your behalf
• Maintain records as required for our business operations

SMS Communications

We do not use your phone number for marketing purposes unrelated to your housing inquiry or residency. No mobile information will be shared with third parties or affiliates for marketing purposes.

Information Sharing

We do not sell, trade, or rent your personal information to any third parties. No mobile information or SMS opt-in consent will be shared with any third parties or affiliates for any purpose, including marketing. Text messaging originator opt-in data and consent are never shared with anyone.

For non-SMS information only, we may share limited information necessary to process your housing inquiry in the following circumstances:

• With a referral source who submitted your information on your behalf, solely to provide placement status updates
• With service providers who assist us in operating our business, under strict confidentiality obligations and never for their own marketing
• As required by law, court order, or governmental authority
• To protect the rights, property, or safety of our residents, staff, or others

This sharing never includes your mobile phone number or SMS consent data.

Sensitive Information

Our assessment forms collect sensitive information including health history, mental health history, and criminal background. This information is used solely for the purpose of evaluating housing placement eligibility and is treated with the highest level of confidentiality. It is not shared with any third party except as required by law.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our forms and communications are processed through secure platforms. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Applicant records are retained for a minimum of 3 years. Resident records are retained for a minimum of 7 years following the end of residency.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us at [email protected].

Children's Privacy

Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

The Ultimate Real Estate Management, LLC
TUREM Ultimate Independent Living Homes
Email: [email protected]